How to Order a Custom LUCKSUN Trailer: Factory-Direct Steps

Understanding the LUCKSUN Brand Within Luoxiang Group

LUCKSUN is one of the two core brands operated by Luoxiang Group, a road transport equipment group founded in 2009 and headquartered in Mengyin County, Shandong Province, China. Since launching its “Luoxiang” and “Kayou” dual-brand strategy in 2022, Luoxiang Group has positioned LUCKSUN as a dedicated semi-trailer and special vehicle series designed for both domestic and export applications. The group’s business coverage now extends across domestic China and more than 30 countries and regions, including Russia, Africa, the Middle East, South America, and the Asia-Pacific, with additional markets in Europe, Australia, and Saudi Arabia. For buyers evaluating how to order a custom LUCKSUN trailer, understanding this corporate background clarifies why the brand can support flexible, factory-backed customization.

Why Choose a Custom LUCKSUN Trailer

In-House Industrial Chain Advantage

Luoxiang Group operates an integrated in-house industrial chain covering semi-trailers, special vehicles, axles, air suspension, disc brakes, iCAS, and EBS. Because main components are not dependent on outside manufacturers, the group is able to help control production costs throughout the custom build process. This vertical integration means that when a customer requests a custom LUCKSUN trailer, the components involved—from axles to braking systems—can be sourced and coordinated within the same corporate ecosystem rather than through third-party suppliers.

Technical Capabilities Behind Custom Builds

Customization is supported by substantial research infrastructure, including the Luoxiang Automobile Research Institute, the Shanghai R&D Center (established May 2020), the Jinan R&D Center (established 2017, focused on disc brakes, air suspension, axles, and valve categories), and a Postdoctoral Workstation. The group holds more than 200 national authorized patents and runs a big data control center integrating PLM, ERP, MES, and WMS systems. These intelligent manufacturing systems allow production planning and quality tracking to be applied consistently, even for customized orders that deviate from standard specifications.

The LUCKSUN Product Range Available for Customization

The LUCKSUN series offers a broad base of configurations that customers can request as a starting point for customization, including the Hybrid Side Tipper Semi-Trailer, Electric Double-Tipper Side Dump Truck, Hybrid Rear Tipper Semi-Trailer, Powder Tank Semi-Trailer, Side Dump Semi-Trailer, Flatbed Semi-Trailer, Car Carrier Semi-Trailer, Oil Tanker Semi-Trailer, Skeleton Semi-Trailer, Rear Tipper Semi-Trailer, Curtain Sider Semi-Trailer, Log Semi-Trailer, Open-Top Van Semi-Trailer, Side Stake Semi-Trailer, Refrigerated Semi-Trailer, and the 800+400 Fence Semi-Trailer. Each of these body types represents a distinct baseline configuration, meaning a custom order typically begins by identifying which of these variants most closely matches the intended cargo, route, and load requirements before further specification adjustments are discussed with the manufacturer.

How the Custom Ordering Process Works

OEM Services and Customized Solutions

According to Luoxiang Group’s stated service models, the company provides manufacturing, OEM services, customized solutions, and factory-direct sales. OEM services and customized solutions are explicitly offered to global customers, which means international buyers seeking a custom LUCKSUN trailer are engaging a channel the group has already structured for this purpose. This is distinct from purchasing an off-the-shelf unit, as OEM and customization pathways typically involve closer coordination between the customer’s specifications and the manufacturer’s production planning.

Factory-Direct Sales Channel

Luoxiang Group emphasizes factory-direct sales as part of its value proposition, specifically describing “factory-direct sales, OEM services, and customized solutions for global customers.” This factory-direct model is intended to connect buyers with production more directly than multi-layered distribution arrangements. For a custom order, this structure supports clearer communication about configuration requirements, since the party fulfilling the order is the same party responsible for manufacturing.

Quality Assurance and After-Sales Support for Custom Orders

A custom LUCKSUN trailer is backed by the same service assurance framework that applies across Luoxiang Group’s broader product lineup. The company maintains more than 300 authorized service stations across China and operates a unified after-sales hotline. Its stated service commitments include technical guidance within 2 hours after customer feedback, on-site arrival within 24 hours for in-province cases and 48 hours for out-of-province cases involving product quality issues, free warranty service within the warranty period for qualified vehicles, regular on-site inspection tours, standardized maintenance performed by professional technicians, and a stock of genuine original spare parts. These assurances apply to repair requests submitted through the company’s dedicated service channel and are part of the broader after-sales service structure covering vehicle research and development, production, sales, and after-sales support.

In terms of manufacturing quality credentials relevant to custom builds, Luoxiang Group holds production qualifications for disc brakes, axles, and air suspension as a semi-trailer manufacturer. The group’s Assisted Hybrid Semi-Trailer received Taishan Quality Certification in the 2024 annual certification list, with the certificate dated March 2025, and its Semi-Trailer Hybrid Power System was included in the National Science and Technology Achievement Database in August 2025. Shandong Luoxiang Automobile Manufacturing Co., Ltd. was also awarded the Shandong Province Manufacturing Single Champion title in 2024 for its Warehouse Gate Transport Semi-Trailer.

Global Service Network Supporting LUCKSUN Customers

For customers ordering a custom LUCKSUN trailer from outside China, Luoxiang Group maintains overseas offices in six countries: Tanzania, Guinea, Zambia, Nigeria, Vietnam, and Saudi Arabia. The group has also maintained long-term cooperative relationships with multiple overseas enterprises since 2017, reflecting an established track record in cross-border trade and support. On the production side, the group has manufactured more than 200,000 semi-trailers over 16 years and delivered more than 70,000 vehicles worldwide, figures that reflect the scale of operations behind each custom order placed through its factory-direct or OEM channels.

Summary of the Custom Ordering Pathway

In practical terms, ordering a custom LUCKSUN trailer involves selecting a base configuration from the LUCKSUN series, engaging Luoxiang Group through its OEM services or customized solutions channel, and relying on the group’s in-house industrial chain—spanning semi-trailers, special vehicles, axles, air suspension, disc brakes, iCAS, and EBS—to produce a unit tailored to the buyer’s operational needs. Throughout this process, the group’s factory-direct sales model, intelligent manufacturing systems, and structured after-sales service network are designed to support the customer from initial specification through post-delivery maintenance.